ไทย

Service Call Tracking Software

iCTS by ISS Resolution

Business Requirement

Develop and implement a customised service call tracking software application to interface B2B with global information technology corporation.

Solution

ISS developed comprehensive, customised application software “iCTS” for service call creations, service responses, parts shipments tracking and customer scheduling.

Result

iCTS schedules service engineers daily to thousands of customers every month across Thailand

Features:

Customer service framework for scheduling calls at customer convenience

RMA – Return Materiel Authorisation module

Receive customer contact details

Receive line of business information

Receive part IDs

Receive instructions and comments

Receive part IDs Send acknowledgements

Send reply codes etc. Send closures and call rejections

Communicate parts status

Schedule, reschedule, cancel operations