iCTS by ISS Resolution
Develop and implement a customised service call tracking software application to interface B2B with global information technology corporation.
ISS developed comprehensive, customised application software “iCTS” for service call creations, service responses, parts shipments tracking and customer scheduling.
iCTS schedules service engineers daily to thousands of customers every month across Thailand
Customer service framework for scheduling calls at customer convenience
RMA – Return Materiel Authorisation module
Receive customer contact details
Receive line of business information
Receive part IDs
Receive instructions and comments
Receive part IDs Send acknowledgements
Send reply codes etc. Send closures and call rejections
Communicate parts status
Schedule, reschedule, cancel operations