ไทย

BUSINESS SUPPORT – DESK SIDE SUPPORT

Outsource your Help Desk and Business Support Centre services to our dedicated customer care representatives and service engineers.

Focus your attention on your core business . We can supply dedicated service and support for troubleshooting, diagnostics, Software, Hardware, installations and setup and application software support. We meet the customers demands for on-site services to troubleshoot & repair hardware/software issues.

We offer services to support PCs and Laptops, Peripherals, Proprietary Devices and OEM equipment in a variety of support environments through Desk-Side Support at the end-users locations.

Help Desk Services:

  • End User support
  • Service coordination
  • Asset Management
  • Connectivity Support
  • Application support
  • OEM service management & coordination

Desk Side Support:

  • Troubleshooting
  • Diagnostics
  • Installation,
  • Hardware refresh
  • Setup, configurations and repair for
  • Resolution of hardware and software issues
  • OEM branded product service management and support
  • Virus removal
  • Imaging
  • OS & application support troubleshooting
  • Diagnostics
  • Installation
  • Hardware refresh
  • Setup, configurations and repair
  • Resolution of hardware and software ISSues
  • Oem branded product service management and support
  • Virus removal
  • Imaging
  • OS & application support
  • Installations. Moves, upgrades, changes, de-installations (imacd)
  • Special projects
  • Manage warranty support
  • Data migration
  • Multi vendor support
  • Asset management

Our proficient engineers with problem solving, communication and interpersonal skills, deliver support direct to users at their desks to troubleshoot and resolve issues, and fulfill IMACD service requests.

Flexible Desk Side Services are offered according to our customers requirements.

Examples of DSS Services:

1 man-day per month – Suitable for small businesses with 20 users and no complicated network system.

1 man-day per week – Suitable for medium to small businesses with a user number of 20 – 40, with a network system and applications for support.

2 man-days per week – Suitable for medium-sized businesses with a user numbers of 40 – 60, with a network system and applications for support.

Dedicated technician full time on site – Suitable for medium to large organizations with users numbering 60 or more with network systems and application programs.

Optional senior engineer

Scheduled periodic Service visits

Capped incident volumes -12/24 calls per year

Ad Hoc support – T & M (Time and Materials)

Outside business hours support

Desk Side Support

Help Desk/Service Desk