WORKSTATIONs- SERVER – STORAGE – NETWORKs – INSTALLATIONS – MOVES – ADDS – UPGRADES – CHANGES Support Services in Bangkok Metro and Nationwide – Certified engineers – Extensive and Flexible service levels
We deliver hardware maintenance services nationwide with ~100 engineers servicing ~4,000 service calls per month
We support Servers, Storage, Desktops, Laptops, Enterprise Systems, Bank Payment Systems, Networks, WiFi, CCTV
Our skilled and certified engineers undertake all aspects of IT servicing:
- Hardware & Software
- Desk Side user Support
- Service/Help Desk Management &
ISS Resolution is authorized and certified by world class, large scale, global companies to provide services and support for their customers in Thailand. We have long standing relationships with local partners nationwide, enabling us to optimize maintenance solutions to suit your needs.
ISS Resolution delivers services contracted by Original Equipment Manufacturers (OEMs), resellers, and software providers, to their customers.
Augment your own IT team with short or long term temporary resources from our team for your transitory projects.
Our network of field service engineers and support team members focus on maintenance and support of YOUR systems…YOU focus on YOUR business. We deliver high-quality, multi-vendor qualified and certified expertise across Thailand.
Examples of On-Site Services:
1 man day per month – Suitable for small businesses with 20 users and no complicated network system.
1 man day per week – Suitable for medium to small businesses with a user number of 20 – 40, with a network system and applications for support.
2 man days per week – Suitable for medium-sized businesses with a user numbers of 40 – 60, with a network system and applications for support.
Dedicated technician full time on site – Suitable for medium to large organizations with users numbering 60 or more with network systems and application programs.
Optional senior engineer
Scheduled periodic Service visits
Capped incident volumes -12/24 Calls per year
Ad Hoc support – T & M (Time and Materials)
Outside business hours support
ISS Resolution provides 24 x 7 Maintenance Services – for your Installations, Moves, Additions, Changes, De-installations (IMACD), break-fix hardware support from desk top to high-end server storage enterprise, & network infrastructure environments.